Patricia (Trish) Maxwell, Co-Chair Of The Steering Committee
Phone: 647 462 4942
Trish is the Ontario Regional Director-Senior Living for Saint Elizabeth Health Care where she oversees day-to-day operations along with specialized projects/initiatives with a focus on delivering exceptional quality and customer service with the numerous residents, clients, patients, partners and sector leaders. Trish’s passion is to develop new models of delivery capitalizing on sector relationships, which she has created over her 25-year career. During her healthcare career/experiences, she has worked across sectors from hospital, community, LTC, government, LHIN, health links, national consulting, home care sector and more recently residential facilities. Trish’s educational background is in rehabilitation/exercise physiology/kinesiology and received her Masters of Business degree, along with becoming a Certified Healthcare Executive with the Canadian College of Health Leaders. Trish is dynamic, highly energetic and consistently obtains high performance through leadership, creativity and cohesive team building. She has an ability to recognize gaps in delivery of care/quality and develops solutions aligning multiple priorities.
Tracy Howell, Co-Chair of The Steering Committee
Phone: 416-789-9906, ext. 232
Tracy works for PACE Independent Living as Director, Client Services, where she oversees both Supportive Housing and the Attendant Outreach Programs. She is the lead person for ethics related activity/issues at PACE and is a member of the Senior Leadership Team.
Tracy is Co Accreditation Coordinator at PACE and is proud to have assisted PACE in achieving exemplary standing in the 2017 Accreditation Canada Survey visit.
Tracy has over 20 years of experience in Community Support Services (CSS) in various capacities including Program Management, Human Resources, Quality Improvement and Training & Development. She is passionate about issues related to client satisfaction and experience and has been the lead person for PACE in working with a small committee to develop a shared survey tool that allows “like” organizations to compare their results.
Tracy is also active in the Attendant Services community. She frequently provides training on a variety of topics such as Professionalism, Boundaries, Documentation. As well she has participated in a number of committees in the CSS sector such as:
- Wait List Management
- Independent Living Seniors Management Network Steering Committee
- North York West Health Link
- Client Satisfaction/Experience Community Working Group